Once we have received your complaint, we undertake to try to acknowledge and resolve it within 14 days and provide a written answer to confirm this. In the case that we have not been able to resolve your complaint within that period of time, we will write to you providing an explanation for the delay and an estimate on when we expect to be able to respond fully to your complaint.
If you feel that we have not been able to resolve the matter to your satisfaction, you may have the right (subject to eligibility) to complain to the National Board for Consumer Complaints (Allmänna reklamationsnämnden)
Allmänna reklamationsnämnden (ARN):
E-mail: arn@arn.se
Tel: +46 (0)8 508 860 00
Box 174
101 23 Stockholm
Sweden
www.arn.se
| Business Type | Phone / Switchboard |
| MGA Underwriting | +46 488 686 480 |
|
Trading Names of Nordic |
Phone / Switchboard | |
| Pen Underwriting | +46 488 686 480 | pencomplaints@penunderwriting.com |
| Ptarmigan Underwriting | macrocyber@penunderwriting.com | |
|
Manchester Underwriting Management Europe |
pencomplaints@penunderwriting.com | |
| Trafalgar Marine Trades Europe | pencomplaints@penunderwriting.com | |
| BMM Ports & Terminals Europe | pencomplaints@penunderwriting.com | |
| Fortify Marine Europe | pencomplaints@penunderwriting.com | |
| Freeboard Maritime Europe | pencomplaints@penunderwriting.com | |
| Vessel Protect Europe | pencomplaints@penunderwriting.com |
If you'd like to discuss your case with an independent third party, you may find additional help and guidance through https://www.konsumenternas.se/om-oss/bank-och-finansbyran ,https://www.konsumenternas.se/om-oss/forsakringsbyran for insurance related issues and/or https://www.konsumentverket.se the relevant municipal consumer guidance organisation.
The European Commission has established an Online Dispute Resolution Platform (ODR Platform) http://ec.europa.eu/consumers/odr that is specifically designed to help EU consumers who have bought goods or services online from a trader based elsewhere in the EU and subsequently has a problem with that online purchase. The ODR platform will refer your complaint to the appropriate country adjudication service.